Privacy Policy – Your Data, Our Responsibility

1. Business Identification

Nana’s General Services is the friendly business name used by Nana Service LLC, a registered company based in the state of South Carolina. All references to “we,” “our,” or “the company” in this policy refer to Nana Service LLC operating under the name Nana’s General Services.

2. Information We Collect

We may collect personal information from you when you provide it to us directly, such as when you register for our services, sign up for newsletters, or communicate with us via phone, SMS, or email. The information we collect may include:

Phone Number: Used for communications such as text messages (SMS), phone calls, or service-related notifications.
Email Address: Used to send you newsletters, promotional offers, account-related notifications, or customer service communications.

3. How We Use Your Information

Your phone number and email address will be used exclusively for the following purposes:

To provide service updates, confirmations, and transactional communications.
To send marketing communications, promotions, or special offers (only if you have opted in to receive such communications).
To respond to customer service inquiries or support requests. To verify your identity and ensure the security of your account.

4. Sharing and Disclosure of Information

We respect your privacy and will not sell or share your phone number or email address with third parties without your consent, except in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as sending SMS or email notifications. These service providers are contractually obligated to protect your information.
Legal Compliance: We may disclose your information if required by law, such as in response to a court order or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Opting Out of Communications

You may opt-out of receiving marketing or promotional communications from us at any time:

SMS: By replying “STOP” to any text message you receive from us.
Email: By clicking the “Unsubscribe” link in any promotional email.

Please note that even if you opt out of marketing communications, you may still receive important account-related or transactional messages.

6. Data Security

We take the protection of your personal information seriously and implement industry-standard security measures to safeguard your phone number, email, and other personal data from unauthorized access, use, or disclosure.

7. Retention of Information

We will retain your phone number and email address only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely dispose of it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

The right to access, correct, or delete your personal information.
The right to object to or restrict certain uses of your information.
The right to request a copy of your information in a portable format.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website or notifying you via email or SMS. Your continued use of our services constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your phone number and email, please contact us at:

Phone: (843) 882-2052

Email: info@nanasgeneralservices.us

Address: 4102 Conway Circle, Summerville, SC, USA.